MCDST
Microsoft Certified Desktop Support Technician (MCDST)
Live Online Training with Live Labs and Live Tutors
Certification: MCDST
Course Duration: 80 hours
Guarantees: Unlike other training organisations, we have made it easy for you to rapidly advance your career. We guarantee that you will pass your MCTS course or we give your moneyback*. If you are ready to launch a brand new IT career then please ask about our Job Guarantee**
Audience: Career changers, help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialist, will find that this course will progress their careers.
Course Description
If you are trying to start a career in I.T or working as a Help Desk Support Analyst, technical support analyst, user support specialist, or help desk technician then this course maybe right for you. You can earn £26,803 per annum as Microsoft Certified Desktop Support Technician. Watch as our trainer Bill Ferguson teach you the skills to successfully support end users. Bill will also reveal how to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Once Bill has finished showcasing his master class and you’ve completed all supporting materials, you’ll gain an in depth knowledge of Microsoft applications and systems so as to be able to quickly and effectively help users, whether internal (users) or external (customer), with their problems.
1) You’ll be able to provide answers to computer users’ problems
2) Be skilled to supply training and feedback to those users to lessen the occurrence of future problems
3) Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.
4) Develop a good understanding of Windows XP operating systems networking and applications.
This Course Includes
· LIVE Instructor Led Training delivered through pre-recorded streaming video from leading MCDST Trainers This delivery method allows for repeated playback in order to optimise learning and retention.
· LIVE Tutor – 24 hours, 7 Days a week Expert Support. No need to study in isolation. We have MCDST qualified tutors located in Singapore, Australia, Europe and America. What does this mean to you? Instant LIVE help from a certified tutor, anytime you need it. This is available to you via our LIVE Online Classrooms. Watch your tutor demonstrate a lab to you LIVE, or if you wish, our tutors will actually call you by telephone to walk you through any training scenario or answer any question you may have..
· LIVE LABS – Unlimited use of our Exclusive Live Microsoft Labs – Tired of looking at lab simulations that are not realistic? Develop real job skills with our Exclusive LIVE Microsoft Labs. When you log into our LIVE Labs you will learn cutting edge specialised skills fast!
· REAL Exams – You’ll be given an integrated test engine with a bank of 500 MCDST questions that’s featured in current and past exams. Mock exams are delivered in a time regulated environment to simulate real exam conditions.
· E-books – You’ll be given e-books that you can download and file away. Refer to it to aid training or use it a reference guide to help you at work.
Learning Segments
To achieve your MCDST you will need to pass two core exams. There are no electives.
· Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
· Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Testimonials
“I’m pleased to tell you that I have passed both A+ exams to day. Your online training and exam prep material did a great job in preparing me to pass!”
Neil Bottomley, Poole, Dorset.
“Great news guys, I passed my ICND part 2 exam. I am now CCNA. You guys have helped to keep me motivated and keep on going even when things were looking really tough.”
Dave Cooper
“15 months ago I was made redundant from a bus company. Now I have a new career as a Microsoft Systems Administrator earning £35,000 a year. I have got LiveTrain Learning to thank for providing me with the learning materials and support to start in an entirely new career direction”
Trevor Linch MCSE, Winchester, Kent
“The quality of the training materials is very impressive and they provide a lot more than just the paper based courseware you would normally get for spending twice as much with other companies. I find the video lectures and demonstrations very informative. Most of all I like the fact that I get lots of hands on practice!”
Irene Vincent, Worthing, Sussex
“We used to send our staff away to learn Microsoft Office at £400 per day; we can now provide each staff member with the same instructor-led style training on site for a fraction of that price”
Sue Herbert, Personnel Manager, Datalink
“This course is very well presented. The instructor is clear and concise, provides a wealth of knowledge and explains the real world applications. The CEH course is definitely for anyone who is serious about Computer Security. I would recommend this course to anyone presently doing programming who wishes to get a better understanding of the different classes of a hacker and the procedures in which a "cracker" (Black Hat Hacker) goes through to gain access into any system. I am enjoying going through this course-- and I am going to complete it ahead of time!”
Paul Turnbull, Manchester